Question 1

What does the audit trail record?

Accepted Answer

Every step: which document a value came from, what the agent prepared, who reviewed it and who approved it, with date and time.

Question 2

How does Unplex support FINMA requirements?

Accepted Answer

Data residency in Switzerland, a complete audit trail and client file documentation that traces every value to its source support the requirements for FINMA-regulated firms.

Question 3

Can anything be approved without the right role?

Accepted Answer

No. Each approval goes to the role responsible for it, and the file cannot move on until that step is signed off.

Question 4

Where is the data hosted?

Accepted Answer

In Switzerland, on ISO 27001 certified infrastructure. On request, Unplex runs entirely inside your own IT environment.

Question 5

Can staff use AI without exposing client data?

Accepted Answer

Yes. The Desktop Anonymizer replaces names and other identifying data on the laptop and restores them when the answer comes back.

Question 6

How do we get started?

Accepted Answer

We start with one workflow, such as person onboarding, define the roles and approvals with your team and extend from there.

Every file complete. Every step on record.

KYC files filled from the documents

See exactly what is missing before approval

Approvals by role, with the full audit trail

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Compliance that keeps pace with the business.